Q. How long does it take to receive my order?
A. Except for the following areas, the earliest delivery is the next day.
If orders are concentrated during an event or campaign period, we may not be able to deliver in the shortest possible time. Please understand this in advance.
Areas where the shortest next-day delivery is not available
Hokkaido, Aomori, Tokushima, Ehime, Kagawa, Kochi, Okayama, Tottori, Hiroshima, Shimane, Yamaguchi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, Okinawa, and parts of Tokyo (Izu Islands and Ogasawara Islands)
Q. Can I change the delivery date and time?
A. We may be able to change the delivery address or delivery date and time before the order is shipped, so please contact us at <email@example.com>.
Q. Can I cancel an order?
A. Cancellation of an order may be accepted before the order is shipped.
＜Please contact us at <firstname.lastname@example.org>.
Q. Can I change my payment method?
A. No, you cannot change the payment method after the order is confirmed.
Q. I want to change the delivery address.
A. We may be able to change the delivery address or delivery date before the order is shipped.
Q. Can I return my order?
Please note that we do not accept any returns or refunds.
Q. I received a defective product and want to return it.
A. If you receive a defective item or an item that is different from your order, please contact us at <email@example.com> or call us at 06-6710-9636 within 7 days of receiving the item. We will replace it immediately. (The shipping cost will be borne by us.)
If we are unable to provide the same product, we will refund your money.
Q. I paid with Amazon Pay, but I want to change the payment method.
A. If you paid with Amazon Pay, you cannot change the payment method.
Q. Other questions about Amazon Pay
A. Please contact Amazon Pay directly.
For more information about Amazon pay, please click here (external link).